ATM Guard Portal
Everything you need for ATM escort calls with NYDG Security & Investigations: how calls work, how to close out, and who to call.
This is what a call looks like. Tap any part to see what it means.
New guard checklist
Do these in order before your first call.
Apply
Fill out the NYDG subcontractor application.
Set up direct deposit
This is how you get paid. Do it before your first call.
Watch the harassment training
Watch the video and confirm on the form that you completed it. Required for everyone.
Send your availability
Your days, time blocks and how far you'll drive, so we call you for the right jobs.
Read this page and take the quiz
Go through how calls and closeouts work, then take the training check at the bottom.
How a call works
You're on call. We text you when a bank technician needs an armed escort near you. You get paid for the calls you go out on.
Keep your availability current
Fill out the availability form with your days, time blocks and how far you'll drive. Can't take calls for a while? Update it or text the office.
Get the text
The dispatch text has the tech's name and number, the ETA, the work order, the site and the address. Note the time you received it.
Answer fast
Reply yes or no right away so we can call the next guard if needed. Give the office your ETA and save the tech's number.
Get there first
Arrive before the tech's ETA and note your arrival time. Running late? Call the tech and dispatch.
Stay with the tech
Introduce yourself and stay with the tech the whole time they work. Leave only when they're done and gone. Note your departure time.
Submit your closeout
One closeout for every call. Do it the same day. It must be in no later than 3 days after the call.
Closeout cheat sheet
What goes in each field. Copy names and numbers exactly as they appear on the dispatch text.
- Call date
- The date of the call
- Guard name
- Your full legal name
- Tech name
- Exactly as on the dispatch text
- WO #
- The work order number, every digit. This is how the call gets billed.
- Received time
- When the dispatch text came in
- Arrival
- When you got on site
- Departure
- When you left the site
- Redispatched
- Yes if you were sent straight to another call. No if you went home.
- Home time
- When you got home. Only on the last call of the night.
Back-to-back calls
Sent to another site without going home first? Each site still gets its own closeout.
The last call in a chain is always No and is the only one with a home time. [confirm]
On-site rules
Credentials on you
Your NYS Armed Guard Card and firearms permit on you for every call.
Uniform
Wear something that clearly identifies you as a guard and says SECURITY. Need a jacket? Call the office.
Eyes up
No phone scrolling and no sitting in the car while the tech works.
Hands off
Never touch the ATM, the cash or the tech's equipment.
Tech doesn't show
Tech not there or not answering the phone after 10 minutes? Call dispatch.
Emergency
Call 911 first, then dispatch.
Mistakes that cost you money
Wrong or missing WO
We can't bill the call, so we can't pay it.
No closeout
If it isn't submitted, it didn't happen. Do it before you sleep.
Late closeouts
More than 3 days late is a problem. Not closed out within the month means no pay for that call.
Guessed times
Write times down as they happen. The bank checks them.
Going quiet
Late, lost or done? Call. Don't make the office chase you.
Interested in executive protection work?
NYDG also provides executive protection, escorts and event security. If you want to be considered, send us a short bio we can show to clients.
- Experience
- Years in security, law enforcement or military, and the kind of work you've done
- Licenses
- Guard cards, firearms permits and any other certifications
- Skills
- Languages, driving, medical training, anything that sets you apart
- Photo
- A clear, professional photo
Training check
Answer all six. When you're done, screenshot your score and text it to the office.
Who to call
| Dispatch, Monday to Saturday | 201-485-1700 |
| Dispatch, Sunday | 732-522-6461 |
| Problems or questions | 732-522-6461 admin@nydgsecurity.com |
| Pay questions | Franco@nydgsecurity.com Ron@nydgsecurity.com |
| Emergency on site | 911 first, then the office |